Shipping policy

DIGITAL DOWNLOAD ONLY — NOTHING IS MAILED.
This page is Shopify’s “Shipping policy.” For Herald Lab it means digital delivery: researched surname-history PDFs by email. There is no parcel, no postage, no tracking number, and no physical shipment.

What you receive

• A downloadable, printable PDF sent to the email address on your order (and/or via Shopify download link).
• No paper document, parchment, envelope, package, or frame is sent by post.

Delivery timeframe

• Custom surname research (Standard, Dual, Executive): typically within ~24 hours of a paid order. If research takes longer, we notify you by email.

How delivery works

• Check your inbox (and spam/junk folder) for a message from Herald Lab with your PDF.
• There is no tracking number, warehouse handling, or postage — because nothing physical is mailed.
• No shipping address is required for digital packs.

What we need from you at checkout

• Last name (required); Last Name 1 and Last Name 2 for Dual.
• Optional country/region of family origin; optional wedding/anniversary year for Dual (prints as EST.).
• Preferred PDF language.

Important honesty note

A coat of arms is not an entitlement of everyone who shares a surname. Our documents present historical and heraldic research associated with a surname; they do not grant legal rights, noble titles, or exclusive ownership of a coat of arms.

Document quality

Custom files are high-resolution printable PDFs, formatted for 8.5×11 / A4. Delivery is by email; no physical parchment is produced or posted.

Languages

English, Italian, Spanish, French, German, Portuguese, Polish, Dutch, Romanian, or Swedish.

Refunds

If we cannot research the name, we refund 100%. See the refund policy.

Questions? Email info@heraldlab.com.